Faq

cushions on chair

Frequent questions

a
Washing Tips
  • Machine wash with warm water
  • Iron on medium heat
  • Tumble dry with low heat
  • Do not bleach
  • Do not dry clean
Shipping - New Zealand
  • We use Fast Way Couriers for our New Zealand deliveries
  • Postage & packaging $5 per kg
  • Allow 3-5 working days for delivery and additional day for rural areas
Shipping - International
  • We ship international via New Zealand Post Air and charged according to weight
  • Allow 3-10 working days delivery

Please note during Christmas and busy season these delivery times may take longer. We will try and get your orders in the post as soon as possible.

return policy
  •  If you are not happy with any item PLEASE CONTACT US first before returning
  • Returns are not accepted if you change your mind so please double check and choose carefully
  • Once an item has been delivered, Theme Polynesia will not be responsible for any damage during transit unless it’s due to manufacturing fault.
    Items returned to us within 30 days from receipt of delivery for manufacturing fault will be either replaced or fully refunded
  • Returned items should be packaged adequately before returning and keep delivery receipt until we receive items
  • Theme Polynesia is not responsible for returned items missing or damaged during transit so please ensure to send items with tracking or insurance.
  • All items returned must be unused and in original condition
    Original invoice/delivery slip must be included
  • All returned items must be returned and received by us within 30 days from delivery